Terms and Conditions of Service

Last Updated: June 2026

Effective Date: June 1, 2026

1. ACCEPTANCE OF TERMS

By accessing or using the website australia.ivisaportal.com or any of the services offered by AQ Systems LLC ("iVisaPortal," "we," "us," or "our"), you ("you," "User," or "Applicant") agree to be bound by these Terms and Conditions of Service ("Terms").

If you do not agree to these Terms, you must not access or use our website or services.

2. ABOUT US AND OUR SERVICE

AQ Systems LLC, operating under the brand name iVisaPortal, is an independent private service provider. We provide optional, third-party assistance with the preparation and review of Electronic Travel Authority (ETA, subclass 601) applications for Australia.

2.1 We are NOT a government agency. We are NOT affiliated with, endorsed by, or otherwise officially connected to the Australian Government, the Department of Home Affairs, the Australian Border Force, or any other government, agency, or governmental body.

2.2 The official and only channel to lodge an ETA is the Australian ETA app from the Department of Home Affairs. You may apply directly through that channel at any time and pay only the standard government service fee of AUD $20.

2.3 Our service is entirely optional. By choosing to use our service, you receive professional assistance with reviewing and preparing your application, plus customer support.

3. ELIGIBILITY

To use our services, you must:

- Be at least 18 years of age, or have the consent of a parent or legal guardian

- Have legal capacity to enter into a binding contract

- Provide accurate, current, and complete information

- Not be prohibited from receiving services under applicable laws

4.1 Total Fee Structure: The total fee charged when you use our service consists of two distinct components:

(a) The official Department of Home Affairs ETA service fee of AUD $20 per applicant

(b) Our service fee for application review, assistance, customer support, and ancillary services

4.2 Pricing Transparency: All fees are clearly displayed before any payment is collected. You will see the total amount before confirming your order.

4.3 Comparison to Direct Application: If you choose to apply directly through the official Australian ETA app, you will pay only the AUD $20 service fee — no additional service fee. Our service fee covers our private, optional convenience services.

4.4 Payment Processing: Payments are processed by PCI-DSS compliant third-party payment processors. We do not store your full card information.

4.5 Currency: Prices may be displayed in USD or your local currency. Exchange rates are determined by your card issuer or payment processor.

5. APPLICANT RESPONSIBILITIES

You agree to:

- Provide accurate, complete, and truthful information

- Provide a valid passport that is and will remain valid for the duration of your travel

- Carefully review all information before authorising it for use

- Promptly respond to requests from us for additional information

- Comply with all applicable laws of Australia and your country of departure

- Use the service only for your own application or for an applicant for whom you have proper authority

5.1 You are solely responsible for the accuracy of the information you provide. We rely entirely on the information you provide and have no way of independently verifying it.

5.2 Providing false or misleading information to a foreign government is a serious matter that may result in refusal of an ETA, denial of entry, future entry bans, or other penalties under the laws of Australia.

6. NO GUARANTEE OF APPROVAL

The grant or refusal of an ETA is made solely by the Department of Home Affairs. We do not guarantee that your application will be granted, and we have no ability to influence or expedite the government's decision-making process.

Processing speeds advertised on our website (e.g., "standard," "priority," "express") refer only to the speed at which our team will review and handle your application — not the speed at which the Department of Home Affairs will process and decide on your application.

7. PROHIBITED USES

You may not:

- Use our services for any unlawful purpose

- Submit false, fraudulent, or misleading information

- Use our services to assist others in evading lawful immigration restrictions

- Attempt to interfere with the operation of our website

- Reverse-engineer, scrape, or copy our website without permission

- Impersonate another person

8. INTELLECTUAL PROPERTY

All content on our website (including text, graphics, logos, and software) is the property of AQ Systems LLC or its licensors and is protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including official Australian Government websites. We are not responsible for the content, privacy practices, or terms of any third-party site.

10.1 Our services and website are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 We do not warrant that our website will be uninterrupted, error-free, or free of harmful components.

10.3 We do not provide legal advice, immigration advice, or any service requiring licensure as a lawyer or migration agent.

To the maximum extent permitted by applicable law:

11.1 In no event will AQ Systems LLC, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

11.2 Our total aggregate liability arising out of or relating to these Terms or your use of our services shall not exceed the total amount you paid to us for the specific service that gave rise to the claim, in the 12 months preceding the claim.

11.3 Some jurisdictions do not allow certain limitations, so the above may not apply to you in full.

You agree to defend, indemnify, and hold harmless AQ Systems LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, your violation of any third-party right, or any false or misleading information you provide.

We may suspend or terminate your access to our services at any time, with or without cause or notice, including for violation of these Terms.

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any dispute shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of such courts.

Nothing in these Terms is intended to limit any consumer protection rights you have under applicable mandatory law in your jurisdiction.

We may modify these Terms from time to time. Material changes will be communicated via our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

These Terms, together with our Privacy Policy, Refund Policy, Cookie Policy, and Disclaimer, constitute the entire agreement between you and AQ Systems LLC regarding your use of our website and services.

Questions about these Terms:

AQ Systems LLC

5900 Balcones Dr, Ste 100

Austin, TX 78731

United States

Email: support@ivisaportal.com